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Hiring movers can make relocating much easier, but choosing the wrong company can lead to stress, delays, or even financial loss. Some moving companies operate without proper certifications, while others may be outright scams. If you don’t take the time to verify a company’s legitimacy, you could end up dealing with damaged belongings, unexpected fees, or even theft.

Ensuring that a moving company is certified and legitimate is crucial for a smooth and hassle-free move. A professional moving company follows regulations, offers transparent pricing, and provides proper insurance for your belongings. This guide will walk you through the essential steps to verify whether a moving company is trustworthy before you commit.

Why It’s Important to Hire a Certified and Legitimate Moving Company

Choosing certified movers ensures that your possessions are in safe hands. A reputable company will have the necessary licenses, insurance, and a track record of satisfied customers. On the other hand, hiring an unverified moving company increases the risk of lost or damaged items, hidden fees, and unprofessional service.

• Protection Against Fraud
  Fraudulent movers often lure customers with low quotes and then demand higher payments after loading belongings. Some even hold items hostage until extra fees are paid. Others may take your deposit and disappear entirely. By hiring a certified moving company, you reduce the risk of these scams and ensure that your move is handled professionally.

• Insurance Coverage for Your Belongings
  A certified moving company offers insurance to protect your items. If your belongings get damaged during the move, you can file a claim for compensation. Unlicensed movers often lack insurance, meaning you could be left paying for any losses or damages out of pocket. Always confirm the type of coverage a company provides before hiring them.

• Accountability and Consumer Rights
  Certified movers must adhere to industry regulations and consumer protection laws. If issues arise, you have the option to report them to regulatory bodies, such as the Canadian Association of Movers (CAM). These organizations hold moving companies accountable for their actions.

Researching a Moving Company’s Credentials

Before hiring a moving company, take time to research their credentials. A reputable company should be properly licensed, insured, and registered with industry organizations. Here’s how you can check their legitimacy.

• Check Business Licensing and Registration
  A moving company should have a valid business license registered with local or national authorities. In Canada, check if the company is a CAM member, as this signifies adherence to ethical moving practices. In the U.S., look up their USDOT number on the FMCSA website to confirm they are legally authorized to operate. If a company refuses to provide proof of registration, consider it a red flag.

• Look for Industry Certifications
  A reputable moving company will have professional certifications from trusted industry organizations. Membership in associations like AMSA (American Moving & Storage Association) or IAM (International Association of Movers) indicates compliance with professional standards. These certifications separate reliable movers from untrustworthy ones.

• Verify the Company’s Insurance Coverage
  A certified moving company must offer both liability and cargo insurance. Liability insurance covers any damages caused by the moving crew, while cargo insurance protects your belongings during transit. Ask for proof of insurance and verify the coverage details. If they cannot provide documentation, avoid hiring them.

• Check If the Company Offers an In-Home or Virtual Estimate
  A reputable moving company should provide an in-home or virtual estimate rather than quoting a price over the phone without assessing your belongings. Scammers often give low-ball quotes without seeing what needs to be moved, only to demand more money later. A professional mover will inspect your furniture, fragile items, and packing requirements before providing a detailed estimate. If a company refuses to offer an in-home or virtual survey, it’s a sign they may not be trustworthy.

Checking the Company’s Reputation and Reviews

A moving company’s reputation can tell you a lot about their reliability and quality of service. Before making a decision, research customer feedback to ensure you’re hiring a trustworthy team.

• Read Online Reviews and Ratings
  Customer reviews on platforms like Google and Yelp can provide valuable insight. Pay attention to repeated complaints about delays, hidden fees, or lost belongings. If a company has overwhelmingly negative reviews, it’s best to look elsewhere. A consistent record of positive feedback, on the other hand, is a strong indicator of reliability.

• Ask for References and Past Customer Testimonials
  Legitimate movers should be willing to provide references from past customers. Speaking with previous clients can give you a clearer picture of the company’s professionalism, pricing accuracy, and overall service quality. If a company refuses to share references, it may be hiding negative experiences.

• Review Complaints and Disputes
  Check the company’s complaint history with organizations like the CAM, or IAM. A high number of unresolved complaints is a major warning sign. However, if complaints are resolved professionally, it indicates the company takes customer satisfaction seriously.

Identifying Red Flags of a Fraudulent Moving Company

Recognizing warning signs can help you avoid unreliable movers. If a company exhibits any of the following behaviors, think twice before hiring them.

• No Physical Address or Office
  A reputable moving company should have a verifiable office location that customers can visit or confirm through online directories. If they only provide a P.O. Box or refuse to disclose their physical address, it raises concerns about their legitimacy. A physical office ensures accountability, as customers can directly contact or visit the company if issues arise. Before hiring movers, always check their listed address on their website, business registration records, or Google Maps.

• Unusually Low Estimates
  If a moving company offers a quote that is significantly lower than others, it may be a tactic to lure customers in. Some fraudulent movers provide low estimates upfront and then raise the price after loading your belongings. They may claim unexpected costs, extra weight, or hidden fees that weren’t initially disclosed. Always compare multiple estimates and be wary of deals that seem too good to be true.

• No Written Contracts or Vague Terms
  Certified movers always provide a detailed written contract that outlines all costs, services, and terms of the move. If a company refuses to offer a written agreement or provides vague terms, it increases the risk of hidden charges. Without a contract, the company could change pricing, delay delivery, or deny liability for damages. Ensure that everything, including payment terms and delivery dates, is documented before signing.

• Demands for Large Upfront Deposits
  A professional moving company does not require a large upfront deposit before providing services. Scammers often demand significant payments in advance and may disappear without completing the move. If a company insists on a hefty deposit, it’s a sign they may not be legitimate. Always use a secure payment method and avoid paying in cash to ensure transaction security.

• Unmarked or Rental Trucks
  Certified movers use branded trucks with their company name and logo clearly displayed. If the moving crew arrives in an unmarked vehicle or a rental truck, it suggests they may not be licensed or insured. Using unmarked trucks makes it harder to track the company in case of disputes or lost belongings. Always check for properly branded trucks to ensure the company operates professionally.

• Check If the Company Offers an In-Home or Virtual Estimate
  A trustworthy moving company should provide an in-home or virtual estimate to assess the items being moved. Scammers often give low quotes over the phone without evaluating the move, then demand higher payments later. A proper estimate allows movers to determine the right truck size, number of workers needed, and any special handling requirements. If a company refuses to conduct an inspection before providing a quote, it may not be reliable.

Final Steps Before Hiring a Moving Company

Once you’ve done your research, take these final steps to ensure you’re making the right choice.

• Compare Multiple Movers
  Gather at least three quotes from different movers and compare their services. Look at pricing, customer reviews, and offered protections. The cheapest option is not always the best choice.

• Read the Contract Carefully
  Before signing, carefully review the contract terms, including fees, insurance coverage, and delivery dates. If anything seems unclear, ask for clarification. Never sign a blank or incomplete contract.

• Trust Your Instincts
  If something doesn’t feel right, walk away. A professional moving company will be transparent and willing to address your concerns. If they avoid answering questions, consider it a warning sign.

E&V Moving Solutions: Your Trusted Movers in Calgary

If you’re looking for certified movers in Calgary, E&V Moving Solutions is the team you can trust. We are fully licensed, insured, and a certified member of the International Association of Movers, ensuring industry-leading service standards. Our expert movers handle your belongings with care, ensuring a smooth and stress-free relocation process. Whether you need residential or corporate moving services, we have the experience and professionalism to get the job done right. 

Call us at 587-470-2308 to request a free quote today. Let E&V Moving Solutions take the stress out of your move!