E&V Moving Solutions Privacy Policy
Last Updated: September 14, 2026
1. Introduction
E&V Moving Solutions (“E&V Moving,” “E&V,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you request a quote, book or receive moving, storage, packing, transportation, or relocation services, communicate with us, visit our website, or otherwise interact with our business.
E&V Moving operates in Canada, including Ontario and Alberta, and may provide interprovincial and international moving services. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Alberta Personal Information Protection Act (PIPA) and other applicable privacy legislation.
2. Accountability
E&V Moving is responsible for personal information under its control.
We have designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to questions, access requests, corrections, and complaints concerning personal information.
Questions or concerns regarding this Privacy Policy or our handling of personal information may be directed to our Privacy Officer using the contact information provided in Section 14.
3. Personal Information We Collect
Depending on your relationship with us and the services requested, we may collect information including:
- Your name, mailing address, email address, telephone number, and mobile phone number;
- Origin, destination, pickup, delivery, and storage addresses;
- Information about your move, including inventory, shipment weight or volume, photographs or videos provided for estimating purposes, access conditions, scheduling preferences, and special handling requirements;
We seek to collect only personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise explained to you at or before the time of collection.
4. How We Use Personal Information
We may use personal information for purposes including:
- Preparing moving, storage, packing, transportation, and relocation estimates or quotes;
- Scheduling, coordinating, performing, and completing requested services;
- Communicating with customers regarding surveys, estimates, bookings, pickup, transportation, storage, delivery, and service updates;
- Coordinating drivers, moving crews, subcontractors, agents, warehouses, carriers, and other service providers involved in completing a move;
If we wish to use personal information for a materially different purpose, we will obtain additional consent where required by law.
5. Consent
Where required by applicable privacy law, E&V Moving obtains consent for the collection, use, and disclosure of personal information.
Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.
For example, when you request a moving quote and provide us with your contact information, origin and destination addresses, and shipment information, we may use that information as reasonably necessary to prepare the quote and communicate with you regarding your request.
You may withdraw your consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to perform the requested service.
6. Text Messaging (SMS)
If you provide a mobile telephone number and consent to receive text messages from E&V Moving, we may send service-related text messages concerning:
- Moving estimates and surveys;
- Appointment and move reminders;
- Booking confirmations;
- Pickup and delivery information;
- Dispatch, driver, or moving crew updates;
- Scheduling changes;
- Customer service matters; and
- Account or service-related notifications.
Unless we separately obtain any consent required by applicable law, we do not use SMS consent obtained for service communications to send unrelated marketing or promotional text messages.
Message frequency varies. Message and data rates may apply depending on your mobile service provider.
You may opt out of SMS messages by replying STOP. You may reply HELP for assistance.
Opting out of text messages does not prevent E&V Moving from contacting you through another appropriate method when communication is reasonably necessary to perform an existing contract, complete a requested move, address an account or safety issue, or comply with legal requirements.
We maintain records of SMS consent and opt-out requests as reasonably necessary to demonstrate and administer customer communication preferences.
7. How We Disclose Personal Information
We do not sell or rent personal information.
We may disclose personal information where reasonably necessary to provide our services or operate our business, including to:
- Moving crews, drivers, subcontractors, agents, carriers, warehouses, and other transportation or relocation service providers involved in your move;
- Van lines and transportation partners involved in coordinating or transporting your shipment;
- Payment processors, financial institutions, insurers, claims administrators, and other transaction service providers;
- Technology providers that support our website, customer-management systems, estimating systems, communications, SMS messaging, data storage, and other business operations;
- Accountants, auditors, lawyers, consultants, and other professional advisors;
- Customs brokers, border agencies, transportation regulators, government departments, law enforcement, or other authorities where required or permitted by law; and
- A purchaser, successor, or other party involved in a proposed or completed business transaction, subject to applicable privacy-law requirements.
Service providers are expected to use personal information only for the purposes for which it has been provided and to maintain appropriate safeguards.
SMS Privacy: We do not sell, rent, or disclose SMS/text-message opt-in information or consent records to third parties for their own marketing or promotional purposes. SMS information may be disclosed to telecommunications carriers, messaging providers, and other service providers only as reasonably necessary to administer and deliver our communications or as otherwise required by law.
8. Cross-Border and Third-Party Processing
E&V Moving provides services within Canada and between Canada and other countries, including the United States.
Some of our service providers, technology platforms, carriers, agents, or business partners may process or store personal information outside the province in which it was collected or outside Canada.
As a result, personal information may be subject to the laws of another province, state, or country and may be accessible to courts, law enforcement, regulatory authorities, or national security authorities in those jurisdictions in accordance with applicable law.
E&V Moving remains responsible for personal information under its control and uses reasonable contractual, administrative, and technical measures to protect information handled by service providers.
You may contact our Privacy Officer for additional information regarding our policies concerning service providers located outside Canada.
9. Retention and Destruction
We retain personal information only for as long as reasonably necessary to:
- Provide and administer our services;
- Maintain appropriate business and transaction records;
- Meet accounting, tax, insurance, transportation, claims, and regulatory requirements;
- Resolve disputes;
- Establish, exercise, or defend legal claims; and
- Meet other legal or contractual obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When personal information is no longer reasonably required, we take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal and record-retention requirements.
10. Safeguards and Privacy Breaches
We use reasonable administrative, technical, organizational, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.
These measures may include access controls, passwords, secure systems, restricted access to records, employee procedures, service-provider requirements, and physical security measures.
No electronic transmission or storage system can be guaranteed to be completely secure. If a privacy breach occurs, E&V Moving will assess and respond to the incident and will notify affected individuals and applicable privacy authorities where required by law.
11. Your Privacy Rights and Choices
Subject to applicable law, you may:
- Ask whether we hold personal information about you;
- Request access to personal information we hold about you;
- Ask how your personal information has been used or disclosed;
- Request correction of inaccurate or incomplete personal information;
- Withdraw consent to certain uses or disclosures, subject to legal or contractual restrictions;
- Opt out of SMS communications by replying STOP; and
- Raise a question or complaint about our privacy practices.
We may need to verify your identity before responding to an access or correction request.
In certain circumstances, applicable law may permit or require us to refuse access to some information. If this occurs, we will explain the reason where legally permitted.
If you are not satisfied with our response to a privacy concern, you may have the right to contact the applicable federal or provincial privacy regulator.
12. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand how visitors use our website, and improve our services.
Depending on the technologies used on our website, certain third-party providers may also collect technical information.
You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the website.
Where required by applicable law, we will obtain appropriate consent for cookies or similar technologies.
13. Children’s Privacy
Our moving and relocation services are not directed to children.
We do not knowingly collect personal information directly from children except where reasonably necessary in connection with services requested by a parent, guardian, or other authorized adult, or where otherwise permitted by law.
14. Contact Us / Privacy Officer
Questions, access or correction requests, withdrawal-of-consent requests, or complaints regarding our privacy practices may be directed to:
Privacy Officer
E&V Moving Solutions
Ontario Office
717 Wilson Rd S, Unit #5 & 6
Oshawa, Ontario L1H 6E9
Telephone: 1-888-380-8025
Alberta Office
2880 45 Ave SE, Unit #408
Calgary, Alberta T2B 3M1
Telephone: 587-470-2308
Email: sales@evmoving.ca
Please include “Privacy Request” in the subject line when contacting us by email regarding a privacy matter.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
The current version will be posted on our website and will show the date on which it was last updated.
Where a change materially affects how we collect, use, or disclose personal information, we will provide additional notice or obtain additional consent where required by applicable law.